TERMS OF SERVICE

NRC Residential Landscaping Terms of Service Agreement

Updated: 14-10-25

Thank you for choosing to partner with New Rhodes Construction (New Rhodes) for your project. To ensure a smooth project start-to-finish, please refer to our Terms of Service Agreement below for more information on the scope of work, pricing, and payment conditions. For any inquiries, please reach out to our team at office@newrhodesconstruction.com.

This is a legally binding Agreement stating that you have read and understood all of the terms and conditions while using the residential construction services provided by New Rhodes.

Scope of Work

New Rhodes and its Affiliates are committed to completing all construction work accurately and professionally as outlined in the project documents. Any changes made to the scope of work after the deposit has been paid will be subject to price changes to accommodate extra material, labour, and administrative costs.

All items listed below are excluded from our services unless otherwise stated: 

1. As-built surveys, other surveying, and layouts
2. Traffic control
3. All permits and city inspections
4. Engineering and geotechnical services

Disposal bins may be required to temporarily be parked on the Customer’s driveway or on the street which may require a city permit obtained by the Customer. All permitting costs and fines associated with the disposal bin are the responsibility of the Customer.

Please contact your local municipality to confirm if a permit is required for your scope of work.

Site Conditions

All estimates assume that the site will be clear of debris and in a condition that will not inhibit access or cause delays to our team and Affiliates. The Customer will be responsible for providing the water supply and hook-up. If the site conditions are not as expected, contain contaminated materials or invasive during excavation the homeowner is responsible for all additional removal, disposal, labour and equipment costs incurred.

If New Rhodes encounters contaminated materials or invasive species during excavation, the Customer will be notified immediately. If the client removes the contaminated materials or invasive species, they will be responsible for the proper disposal as per the city by-laws and the rest of the project will be rescheduled.

Product Selection and Colour Confirmation

The Customer is responsible for confirming all material selections, including colour, texture, and finish, as outlined in the project estimate, design package, or construction plans prior to ordering.

New Rhodes Construction (NRC) will not be held liable for discrepancies, dissatisfaction, or variations in colour or finish once materials have been approved and ordered. Material samples, digital renderings, and supplier images are provided for reference purposes only and may not represent the exact shade, tone, or texture of the final product due to differences in manufacturing batches, lighting conditions, and digital display settings.

In cases where specific colour accuracy is required, it is the Customer’s responsibility to review physical samples before confirming the order. Any changes requested after approval may result in additional material, labour, and restocking fees.

Extra Work Requests

Any extra work requests will be invoiced either by time & materials based on our installation rates (See below) or estimated beforehand by the Project Manager. All extra work requests will be reviewed and approved by the homeowner before the work proceeds. Standard Crews include: Site Lead, Crew Member and Tool Truck. Any EWO work completed by a Site Lead will also incur the correlating Tool Truck Costs. Any EWO work that surpasses 8 hours will be charged at time and a half for all additional hours.

Minimum three-hour charge for each site visit. Pricing is subject to change based on availability. Special equipment will have a specific installation rate.

Project Cancellation

In the event of project cancellation by the Customer, all deposits are non-refundable. If the construction has started, all incurred costs up to that point, encompassing materials, labour, and services charges become the responsibility of the Customer, and payment will be required upon receipt of invoice.

Payment Terms

Projects below $25,000 will receive a single final invoice, while larger projects are billed through bi-weekly draws until completion. Invoices are due upon receipt unless otherwise stated. After a 1-week period, all invoices will be deemed overdue accounts. An interest rate of 2% per month will be charged on all outstanding balances and will compound monthly.

All projects require a 20% deposit to secure scheduling and confirm project commencement. A separate invoice will be sent to the client once the project is approved to move ahead.

For artificial turf, SnapSports Sports Court Tiles, and any special-order products, full payment is required upfront prior to ordering materials. These products are considered custom and non-refundable once the order has been placed. Specific material prices may need to be adjusted with market fluctuations of any increases over 5%, and timely notice will be provided. All machines on site will be charged at an 8-Hour daily minimum.

All returns of materials are subject to a restocking charge in the amount of up to 15% of the gross sales price of the total product cost. Any and all bulk materials purchased are non-refundable.

All artificial turf, SnapSports Sports Court Tiles, and other special-order products require full payment upfront before materials can be ordered. These products are considered custom and are non-refundable once purchased.

All estimates provide a budget material quantity, and the final invoice will reflect the actual total quantity required for proper construction.

Invoice disputes must be sent to accounts@newrhodesconstruction.com within 30 days from the invoice submission date. If a portion of the invoice is being disputed, the remainder of the invoice is expected to be paid in full while the dispute is being negotiated.

Tariffs and Import Fees

The Customer is responsible for all applicable tariffs, duties, import fees, or surcharges related to materials or products supplied for their project. These costs may be imposed by manufacturers, distributors, or government agencies and are subject to change without prior notice to New Rhodes Construction (NRC).

Should any additional fees arise after material procurement or during shipping, the Customer agrees to cover these charges in full. NRC will make reasonable efforts to communicate such costs when notified; however, the absence of prior notice does not relieve the Customer of financial responsibility for these fees.

Warranty

All trees, shrubs, and living materials are final sale and subject to a 30 day warranty period subject to inspection and negotiation based on the care and maintenance of the materials after installation, abnormal weather conditions, and species hardiness. The Customer is responsible for care and maintenance of any living materials after installation. Hardscape materials are subject to supplier/manufacturer warranty and New Rhodes provides a 1 year warranty on all workmanship.

Landscape Design Services

New Rhodes offers professional Landscape Design Services to help clients visualize their outdoor space prior to construction. Each package includes a 2D landscape design plan and a 3D conceptual rendering, along with one consultation—either a phone call or an optional site visit—and up to three design revisions. Our designs aim to reflect site-specific feasibility, material availability, and overall project scope. Typical turnaround times are 2–3 business days for front or backyard designs and 3–5 business days for full-property layouts. This service is best suited for homeowners and developers looking to plan their outdoor renovations with greater clarity and precision.

The standard design package is priced at $350 plus taxes and must be paid in full before work begins. Additional site visits or design revisions beyond the included scope will be billed at $75 per hour. The design is for conceptual purposes only and does not account for unforeseen site conditions, permit requirements, or changes made by third parties. All design fees are non-refundable, and the final design remains the property of New Rhodes Construction until full payment is received. Clients are encouraged to communicate with their Project Manager throughout the process to ensure a smooth transition from design to construction.

Terms & Conditions Updates

New Rhodes reserves the right at any time to modify aspects of the website, services, terms and conditions, with important updates communicated to customers. We strive to keep you informed of significant changes related to your project or account.